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Training

ITIL V3

ITIL V3 Foundation Courses
ITIL V3 Expert Fast Track Course
ITIL V3 Intermediate Courses
ITIL V3 Managing Across the Lifecycle Courses

ITIL V3 Foundation Training - what are your options?

ITIL V3 (the latest version of ITIL) Foundation covers ITIL basics and terminology and is a pre-requisite to all other ITIL V3 qualifications.

ITIL V3 Foundation e-Learning

The quickest, most affordable way to the ITIL V3 Foundation certificate. Save money on travel and accommodation by studying anywhere, anytime in an interactive, multi-media rich environment before booking to sit your ITIL V3 Foundation exam.

Buy a single licence online $599 * Corporate Training Online demo

* Includes ISO 20000 Awareness e-Learning Course

Require Further ITIL Certification?
ILX Group have set up a number of ITIL V3 blended learning packages which combine accredited e-learning with high quality instructor-led training to provide an effective fast route to further ITIL qualifications.

Courses included

10-12 hours distance ITIL V3 Foundation CBT + official Foundation exam
ITIL V3 Service Strategy 3-Day Instructor Led Course including official exam
ITIL V3 Service Design 3-Day Instructor Led Course including official exam
ITIL V3 Service Transition 3-Day Instructor Led Course including official exam
ITIL V3 Service Operation 3-Day Instructor Led Course including official exam
ITIL V3 Continual Service Improvement 3-Day Instructor Led Course including official exam
ITIL V3 Managing Across the Lifecycle course including official exam

Materials included

ITIL V3 Foundation CBT Course - View an online demonstration of the course

ITIL V3 Examination Simulator
ITIL Process Model
A Dictionary of IT Service Management - Terms, Acronyms and Abbreviations
IT Service Management Based on ITIL V3 - A Pocket Guide
Official ITIL V3 Foundation Examination voucher (can be taken up to 12 months after purchase)

ITIL Service Strategy 3 Day Instructor-Led Workshop

ITIL Service Strategy Delegate Notes
Official TSO ITIL Service Strategy Manual
Official ITIL V3 Intermediate Qualification Service Strategy Examination (completed in the workshop)

ITIL Service Design 3 Day Instructor-Led Workshop

ITIL Service Design Delegate Notes
Official TSO ITIL Service Design Manual
Official ITIL V3 Intermediate Qualification Service Design Examination (completed in the workshop)

ITIL Service Transition 3 Day Instructor-Led Workshop

ITIL Service Transition Delegate notes
Official TSO ITIL Service Transition Manual
Official ITIL V3 Intermediate Qualification Service Transition Examination (completed in the workshop)

ITIL Service Operation 3 Day Instructor-Led Workshop

ITIL Service Operation Delegate notes
Official TSO ITIL Service Operation Manual
Official ITIL V3 Intermediate Qualification Service Operation Examination (completed in the workshop)

ITIL Continual Service Improvement 3 Day Instructor-Led Workshop

ITIL Continual Service Improvement Delegate Notes
Official TSO ITIL Continual Service Improvement Manual
Official ITIL V3 Intermediate Qualification Continual Service Improvement Examination (completed in the workshop)

ITIL V3 Managing Across the Lifecycle 5 Day Instructor-Led Workshop

ITIL V3 Managing Across the Lifecycle Delegate notes
Official ITIL V3 Managing Across the Lifecycle Examination (completed in the workshop

Purchase Options

Corporate groups

If you have a corporate group to train and require more information or a quote call us on 01270 611 600 or fill in our corporate quote form and we will contact you.

Buy individually

If you are buying the training for yourself you can buy the ITIL Expert Platinum package online, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 01270 611 600 to speak directly with a training advisor about your requirements.

ITIL V3 Service and Lifecycle Capability Streams
In the ITIL V3 Intermediate level, there are two routes to achieving a new ITIL Expert in IT Service Management qualification, which has replaced ITIL V2's Practitioner and Managers Certificate examinations:
ITIL V3 Service Lifecycle Stream
Similar to the ITIL V2 Management Certificate, but focuses on the 5 ITIL V3 books, the ITIL Service Lifecycle, which replaced the previous Service Support and Service Delivery books:

Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operations (SO)
Continual Service Improvement (CSI)

ITIL V3 Service Capability Stream
Similar to the ITIL V2 Practitioner courses, focussing on the processes and comprises of four role-specific, 5-day modules and certificates:

Planning, Protection & Optimisation
Service Offerings & Agreement
Release, Control & Validation
Operational Support & Analysis

ILX Group ITIL Managing Across the Lifecycle Course

The ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL Expert in IT Service Management.

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge across the contents of the ITIL V3 publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes addressed in the five core ITIL V3 publications.

Target Audience

The target group of the ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate is:

Individuals who require a business and management level understanding of the ITIL V3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification
Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite

This may include but is not limited to, CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners.

Learning Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

Introduction to IT Service Management Business and Managerial Issues
Managing the Planning and Implementation of IT Service Management
Management of Strategic Change
Risk Management
Understanding Organisational Challenges
Service Assessment
Understanding Complementary Industry Guidance

In addition the training for this certification should include examination preparation, including a mock examination opportunity.

Prerequisites

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (2 credits from the V3 Foundation or V2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications. Documentary evidence of this must be presented to gain admission to this certification level.

Eligibility for Examination

To be eligible for the ITIL Qualification: Managing Across the Lifecycle examination, candidates must have fulfilled the following requirements:

At least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organisation (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
Hold the ITIL V3 Foundation Certificate in IT Service Management or ITIL V2 Foundation plus the bridging certificate
Have obtained a minimum of 15 credits through formal Service Lifecycle Stream or Service Capability scheme qualifications.
It is also recommended that students should complete at least 28 hours of personal study by reviewing the syllabus and the core Lifecycle publications in preparation for the examination

Course Criteria

About 30% of the overall contact hours should consist of in practical assignments or exercises to reenforce knowledge learning.

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